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User Interface | Service Portal Overview

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Demonstrates the ServiceNow Service Portal from the end user perspective.

This video applies to UI16, the latest version of the user interface, in the London release. It may apply to future releases as well.
UI16 is the default user interface for new instances, starting with the Geneva release. To get UI16 on upgraded instances, the UI16 plugin must be activated.

For best video quality, increase your player resolution to 1080p.

This video covers:
00:11 What’s a Service Portal?
01:05 Accessing the Service Portal
01:52 Guided tours
02:34 Using the Service Portal
04:01 Chat support and Virtual Agent

For more information on Service Portal, see:

ServiceNow product documentation:

Service Portal:

Understanding Service Portal:

Guided tours:

Virtual Agent:

ServiceNow Training and Certification:

ServiceNow Community:

ServiceNow TechBytes Podcast:

For general information about ServiceNow, visit:

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